Privacy Policy

Wedsy Pty Ltd (ABN 97 167 678 382) (“Wedsy”, “we”, “us” or “our”) is a wedding floral styling business based in Sydney, New South Wales, Australia.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this Policy.

We may collect the following types of personal information:

• Identity information: Your name and your partner's name.
• Contact information: Email address, phone number and mailing address.
• Event information: Wedding date, venue name and location, guest count and styling preferences.
• Financial information: Payment records (but not full card numbers, which are processed by our payment provider).
• Website usage data: IP address, browser type, pages visited and referring URLs, collected via analytics tools.
• Communications: Records of emails, calls and messages you send to us.

We collect this information directly from you when you submit an enquiry, book our services, communicate with us or use our website.

We use your personal information to:

• Respond to your enquiries and provide quotes.
• Deliver our wedding styling services.
• Process payments and maintain financial records.
• Communicate with you about your booking, changes and day-of logistics.
• Send you marketing emails about our services (you may opt out at any time by clicking “Unsubscribe” in any email or contacting us directly).
• Improve our website and services through aggregate analytics.
• Comply with our legal obligations.

We will not use your information for purposes that are incompatible with those listed above without your consent.

As part of our services, we may photograph our floral work at your venue, including photos that may identify you and your guests. By engaging our services, you grant us permission to use these images on our website, portfolio and social media channels as part of our marketing.

If you would prefer that identifiable photos of you or your guests not be used in our marketing, please let us know in writing prior to your wedding date and we will honour your request.

Our social media presence includes Instagram (@wedsy_we). If you tag us in posts, these may be reshared by us. If you have any concerns, please contact us and we will remove the content promptly.

We use trusted third-party services to operate our business. These providers may receive your personal information as necessary to deliver their services:

• Stripe: Payment processing. Stripe stores and processes payment card information in accordance with PCI-DSS standards. We do not store your card details.
• Email provider: We use a third-party email platform to send transactional and marketing emails. Your email address is stored within this platform.
• Meta (Instagram/Facebook): We maintain a business presence on Instagram. Meta may collect data about your interactions with our posts. Please refer to Meta's own Privacy Policy for details.
• Google Analytics: We may use Google Analytics to understand how visitors use our website. Data is anonymised and aggregated.

We choose providers that uphold high standards of data protection. We do not sell your personal information to third parties.

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Specifically:

• Client booking records: 7 years (for taxation and legal compliance).
• Enquiry records for non-converted leads: 2 years.
• Marketing opt-out records: indefinitely (to ensure we respect your preference).

After the retention period expires, we will securely delete or de-identify your personal information.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Complain if you believe we have breached the APPs.
• Opt out of direct marketing communications at any time.

To exercise any of these rights, contact us at team@wedsy.com.au. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted via our website.
• Access controls limiting who within our team can access personal data.
• Secure third-party payment processing (Stripe).
• Regular review of our data handling practices.

No method of transmission over the internet or electronic storage is completely secure. If you have concerns about the security of your information, please contact us.

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect analytics data. You can disable cookies through your browser settings, though this may affect the functionality of our website.

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our website or services after such changes constitutes your acceptance of the updated policy.

For any privacy-related questions, requests or complaints, please contact us: